Order Management
Once you have placed your order, an order confirmation will be sent to the email address you provided at the time of purchase. Your order is processed within 24 hours, and you will receive a new email with tracking information as soon as your order has been shipped.
Delivery Time
Your package is usually packed within 24 hours. Normal delivery time is 3–5 business days. The shipment is delivered to the nearest pick-up point or directly to your home with DHL, depending on the shipping option you choose at checkout.
If you choose DHL Express for extra fast delivery, the package will be delivered within 24–48 hours.
Shipping Costs
We offer delivery with both DHL home delivery and DHL service point.
DHL Express – for extra fast delivery:
Express delivery within 24–48 hours
Payment Methods
With us, you always shop safely and securely. We use reliable and well-known payment methods so that you as a customer can feel completely secure throughout the entire shopping experience.
Card Payment
Klarna
PayPal
TOCOBO is a Korean skincare brand that focuses on simplicity and effectiveness. Their products contain only the necessary ingredients to create healthy skin and are completely vegan, not tested on animals, and environmentally friendly. With values like clarity, modernity, and satisfaction, TOCOBO offers an intuitive and unique skincare experience.
Their range includes sunscreens, cleansers, face masks, and serums, with innovations such as sunscreen sticks and water-based sunscreens. TOCOBO strives to constantly challenge the status quo by using nature's resources to create new trends in skincare. Their goal is to offer simple and effective solutions that suit different skin types and needs.
Hydrogenated Polyisobutene, Phytosteryl/Isostearyl/Cetyl/Stearyl/Behenyl Dimer Dilinoleate, Diisostearyl Malate, Polyglyceryl-2 Triisostearate, Microcrystalline Wax, Hydrogenated Poly(C6-14 Olefin), Bis-Behenyl/Isostearyl/Phytosteryl Dimer Dilinoleyl Dimer Dilinoleate, Olea Europaea (Olive) Fruit Oil, Polyethylene, Ethylene/Propylene/Styrene Copolymer, Eclipta Prostrata Extract, Melia Azadirachta Leaf Extract, Punica Granatum Flower Extract, Hippophae Rhamnoides Fruit Oil, Simmondsia Chinensis (Jojoba) Seed Oil, Raspberry Seed Oil/Tocopheryl Succinate Aminopropanediol Esters, Silica Dimethyl Silylate, Sorbitan Sesquioleate, Tocopheryl Acetate, Butylene/Ethylene/Styrene Copolymer, Dimethicone, Moringa Oleifera Seed Oil, Pentaerythrityl Tetra-Di-t-Butyl Hydroxyhydrocinnamate, Water, Butylene Glycol, 1,2-Hexanediol , Lactobionic Acid, Fragrance, Dehydroacetic Acid.
Get answers to the most common questions about Korean skincare, products, and routines.
What is Korean skincare (K-beauty)?
K-beauty is a skincare philosophy from South Korea that focuses on achieving healthy, hydrated, and radiant skin through several carefully selected steps and innovative ingredients.
What is the difference between Korean and Western skincare?
Korean skincare emphasizes preventive measures, hydration, and the use of mild, natural ingredients, while Western skincare often focuses on treating specific issues as they arise.
What does a 10-step Korean skincare routine entail?
A classic routine includes: oil cleansing, water cleansing, exfoliation, toner, essence, serum, sheet mask, eye cream, moisturizer, and sunscreen.
Do I have to follow the entire 10-step routine?
Absolutely not! You can customize the routine according to your skin type, your needs, and how much time you have. Many start with 3–5 steps.
What is essence and how does it differ from serum?
Essence is lighter in consistency and prepares the skin for subsequent steps. Serum is more concentrated and targets specific skin issues.
Why is double cleansing important?
It removes both oil-based and water-based impurities, making the skin cleaner and more receptive to hydration.
What ingredients are common in Korean skincare?
Snail secretion, Centella Asiatica (Cica), rice extract, ginseng, and propolis are just a few examples of powerful yet gentle ingredients.
Do I need to use sunscreen every day?
Yes! UV rays penetrate even on cloudy days. Sunscreen is essential for maintaining skin health and preventing aging.
How do I choose products that suit my skin type?
Start by identifying if you have dry, oily, sensitive, or combination skin. Then you can filter products based on that on our website.
Can men also use Korean skincare?
Of course! Korean skincare is for everyone – regardless of gender, age, or skin type.
